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Hills Osteopaths Logo
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Osteopathy - Safe in our Hands

Tel : 02 9659 0515

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    • Osteopathy
    • What is Osteopathy
    • What to Expect
    • Frequently Treated Conditions
    • Common Questions
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  • Complimentary Treatment 
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  • …  
    • Home
    • About Us
    • Osteopathy 
      • Osteopathy
      • What is Osteopathy
      • What to Expect
      • Frequently Treated Conditions
      • Common Questions
      • FAQ Guides
    • Osteopathy Business Services 
      • Osteopathy for Business
      • Active Employee Toolkit
    • Complimentary Treatment 
      • Other Treatments
      • Massage Therapy
      • Naturopathy
      • Podiatry
    Book Appointment
    Hills Osteopaths Logo
    Hills Osteopaths Logo
    Osteopathy - Safe in our Hands

    Tel : 02 9659 0515

    • Home
    • About Us
    • Osteopathy 
      • Osteopathy
      • What is Osteopathy
      • What to Expect
      • Frequently Treated Conditions
      • Common Questions
      • FAQ Guides
    • Osteopathy Business Services 
      • Osteopathy for Business
      • Active Employee Toolkit
    • Complimentary Treatment 
      • Other Treatments
      • Massage Therapy
      • Naturopathy
      • Podiatry
    • …  
      • Home
      • About Us
      • Osteopathy 
        • Osteopathy
        • What is Osteopathy
        • What to Expect
        • Frequently Treated Conditions
        • Common Questions
        • FAQ Guides
      • Osteopathy Business Services 
        • Osteopathy for Business
        • Active Employee Toolkit
      • Complimentary Treatment 
        • Other Treatments
        • Massage Therapy
        • Naturopathy
        • Podiatry
      Book Appointment
      Hills Osteopaths Logo
      • About Hills Osteopaths

        Meet the Hills Osteopaths team

        Tel : 02 9659 0515
      • The Hills Osteopaths Team

        Hills Osteopaths Administration
        Practice Manager. Hills Osteopaths.

        Suzie

        Hills Osteopaths Practice Manager

         

        Your first port of call at Hills Osteopaths is our Practice Manager, Suzie, who always treats every enquiry and appointment scheduled with dilligence and confidentiality.
         

        Book an appointment
      • Hills Osteopaths Practitioners

        Read about our osteopaths and complementary therapy team
        Dr. Julian Howard. Hills Osteopaths. Principal. Registered Osteopath

        Dr. Julian Howard

        Principal. Registered Osteopath

        The Hills Osteopathic practice was established and is managed by Dr. Julian Howard.

         

        In 1993 he experienced a life changing event. His son had a difficult birth which left him vomiting and unsettled. There appeared to be nothing that could be done for him, but then at 10 days old Julian took him to the Osteopathic Centre for Children in (Farringdon, London). Julian became fascinated by osteopathy and amazed by the range of illnesses and conditions that could be treated. Julian decided that if he ever changed career this was what he would like to do. Eventually he sold his business and went back to university to study for the BSc degree in Osteopathic Medicine. Julian graduated with First Class Honours. The wheel turned full circle, as in 2007 Julian completed a two years Masters in Paediatric Osteopathy at the Osteopathic Centre for Children, and has worked alongside some of the best osteopaths in the UK.

         

        As a result of this, Julian has a particular interest and clinical experience in working with babies and children and pregnant and post-partum mums, as well as regular practice experience in private clinic since 2005. Following on from his successful UK practice, Julian set up Hills Osteopathic practice in Castle Hill after moving to Sydney in 2007.


        Dr. Howard's qualification CV and CPD information.

         

        -------------------------------------

        Dr. Charley James. Hills Osteopaths. Registered Osteopath Massage Therapist & Naturopath

        Dr. Charley James

        Registered Osteopath. Associate

        Charley joined Hills Osteopaths in 2022. Charley trained at the University College of Osteopathy in London. She has a Masters degree in Osteopathy.

         

        People have often asked themselves, ‘where is the best osteopath near me?’ and the answer has always been Hills Osteopaths in Castle Hill. We are delighted that after four years without a female osteopath, Charley is filling that role and looking to improve the lives of men and women who need an osteopath in the Hills District.

         

        Like many people Charley became interested in osteopathy after personal experience. She injured herself while training for musical theatre. Unfortunately this was the end of her dance career but it sparked her interest I wanting to be able to treat dance injuries in others and even provide preventative measures for dancers. Her experience in dance technique and human anatomy gave her a great stepping stone into osteopathy. As a female osteopath with a dance background she has great insight into treatment for the human body

         

        As part of her osteopathic training, Charley worked in a homeless shelter in Central London and was able to support people with mental health issues. It brought home to Charley the importance of the physical / mental link in healthcare and healing.

        Lucy went on to become a charity ambassador for the Lucy Raynor Foundation with supports mental health in young people.

         

        Charley worked in a central London osteopathic practice before venturing out to Australia. At that practice she developed a keen ability to diagnose and treat a wide range of physical ailments. So if you are asking yourself, ‘where is the best osteopath near me?, look no further. Charley is one of he few female osteopaths in the Hills District in Sydney, working in one of the best osteopathic practices Sydney. Hills Osteopaths is the oldest continually running osteopathic practice in the Hills District, having opened for patients in early 2008.

         

        What do osteopaths treat? Typically the most common ailments are low back pain, neck pain and headaches. Osteopaths also treat hip and knee pain, related muscular problems such as hamstring strains, and also shoulder and arm issues. Osteopaths can even treat the musculo-skeletal effects of vertigo. There isn’t much an osteopath can’t treat. If you are not sure if we can help you, give us a call and we will advise you the best course of action.

         

        ---------------------------------------------

        Janelle Camuglia. Hills Osteopaths. Massage Therapist & Naturopath

        Janelle Camuglia

        Massage Therapist & Naturopath

        Janelle Camuglia is our longest practicing therapist.

        She graduated from Nature Care College as a remedial massage therapist in 1995, and as a Naturopath in 2002.

         

        As a massage therapist she works slowly and deeply to melt chronic muscular tension. She creates a safe, nurturing and respectful space which facilitates expressing and releasing the emotional tensions that are often at the source of physical tension.

         

        Janelle has been working as a naturopath since 2004. She offers a variety of testing services to assess overall health status and tailors herbal, nutritional and lifestyle programs to suit her clients individual needs. She regularly provides support in disorders such as fatigue, digestive complaints, mood disorders and depression, allergies, auto-immune conditions and pre-menstrual tension. Janelle uses a holistic approach to move her clients towards a vibrant state of physical, emotional and spiritual wellbeing and enjoyment of life.

         

        Janelle also retains her own website: Castle Hill Remedial Massage

         

        ----------------------------------

        Vanessa Zalloua. Hills Osteopaths. Podiatrist

        Vanessa Zalloua

        Podiatrist

        Vanessa Zalloua joined Hills Osteopaths in 2022, having been qualified podiatrist as a podiatrist for over 25 years. Vanessa has worked in Beecroft and at Thompsons Corner in West Pennant Hills.

         

        Vanessa combines an awesome knowledge of lower limb and foot anatomy with a great understanding of gait biomechanics. She can help with a range of foot and gait issues from heel pain to ingrown toenails to dead skin.

         

        She has helped numerous children with foot pain as a result of sport, many who have gone on to achieve in national level events. Vanessa loves helping the older patient as well, someone who experiences pain walking in their everyday shoes.

         

        Vanessa may take a mould of your foot if she thinks orthotics are required, but before that she will investigate the simplest and easiest solutions for your problem. In a recent case, a 60 year old gentleman, physically active but overweight, had chronic foot and knee pain. He had been using orthotics for 20 years, but had never had them reassessed or replaced. Vanessa did a thorough examination and removed them, replacing them progressively over a period of weeks with less and less intervention. Ultimately, the gentleman walked away with no foot or knee pain and a pair of $5 orthotics. Vanessa will always do the best she can for you.

         

        10 Simple Reasons you might want to see Vanessa:

        • You're starting to run regularly. ...

        • You feel joint pain in your feet or ankles. ...

        • You have diabetes. ...

        • Heel pain is limiting your activities. ...

        • You have a stubborn ingrown toenail. ...

        • You suspect a sprain, strain, or broken bone. ...

        • You need foot surgery. ...

        • You have a bothersome corn or callus.

      • Practitioner Training & Regulation

        Osteopathy Training

         

        Osteopaths are skilled practitioners.

         

        When studying in the UK Julian undertook a 4 year degree program which was underpinned by clinical training. Such training has a substantial overlap with traditional medical training, covering anatomy, physiology, pathology, neurology, bio-mechanics and clinical methods. Training also included time spent in the dissection rooms of University College Hospital London. With such experience osteopaths are able to identify conditions where osteopathy treatment is not appropriate and refer patients to a GP for further investigation

        Julian and all other registered osteopaths at Hills Osteopaths maintain ongoing CPD schedules as per quality framework expectations - see Osteopathy Regulation section ...

        Osteopathy Regulation

         

        Dr. Julian Howard is qualified and registered as an osteopathic practitioner with Osteopathy Australia, He is also regulated by the Osteopathy Council of New South Wales under the umbrella Health Professionals Council Authority the state and territory board promotes and develops the profession of Osteopathy. Only practitioners meeting their requisite high standards of safety and competency are eligible to join this register. Proof of good health, good character and professional indemnity insurance cover is also a requirement.

         

        Statutory regulation ensures that patients visiting an osteopath have the same safeguards as any patient visiting a doctor or dentist. All registered osteopaths must follow high standards of professional conduct and behaviour. They must also commit to undertaking continuing professional development (CPD). See Julian’s CV -CPD page.

      • Book an appointment

        Osteopathy is suitable for assisting in the treatment of a range of sports, pain management, paediatric and occupation health related issues.

         

        Contact us today for an informed consultation

        Tel : 02 9659 0515

        Practice details

        Hills Osteopaths is located at :
        1A / 10-12 Old Castle Hill Road. Castle Hill. Sydney. NSW 2154

        Email : osteojulian@gmail.com
        Or click the button to be taken to our secure contact form

        Contact Form

      Hills Osteopaths

      About Hills Osteopaths

      About Osteopathy
      Types of Osteopathy
      What to Expect
      Frequently Treated Conditions

      Osteopathy for Business

      Active Employee Toolkit

      Complimentary Therapy


      For Pregnant Mums

      Massage Therapy
      Sports Massage
      Remedial Massage
      Pregnancy Massage
      Naturopathy

      Podiatry

      Contact Us

      Tel : 02 9659 0515
      Email : osteojulian@gmail.com

      Practice Details

       

      How to Find Us

      Osteopath in Castle Hill

      Hills Osteopaths
      1A / 10-12 Old Castle Hill Road. Castle Hill. NSW 2154

       

      Find an Osteopath Near Me

       

      ABN 75 641 848 719

       

      Member of:
      Osteopathy Australia

      Foundation for Paediatric Osteopathy
       

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      Terms & Conditions
      Hills Osteopaths – Website Terms & Conditions
      
      
      By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Hills Osteopaths relationship with you in relation to this website.
      
      The term 'Hills Osteopaths' or 'us' or 'we' refers to Julian Howard the owner of the website. 
      
      The term 'you' refers to the user or viewer of our website.
      
      The use of this website is subject to the following terms of use:
      
      The content of the pages of this website is for your general information and use only. It is subject to change without notice.
      
      Hills Osteopaths do monitor the quality of the information available on this website and updates the information regularly. However, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 
      
      You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
      
      Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
      
      This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
      
      All trademarks reproduced in this website which are not the property of, or licensed to the operator, are acknowledged on the website.
      
      Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
      
      From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
      
      Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia
      ×
      Privacy Policy
      Hills Osteopaths Website Privacy Notice
         
      1.   INTRODUCTION  
        
      This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.hillsosteopath.com including any information you may provide through our site when you purchase a product or service, sign up to a newsletter or take part in a prize draw or competition.
       
      By providing us with your data, you warrant to us that you are over 13 years of age. 
        
      Julian Howard [Individual/Sole Trader] Trading as Hills Osteopaths is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
        
      Contact Details
      
      Our full details are: 
      Legal entity: Julian Howard [Individual/Sole Trader] Trading as Hills Osteopaths 
      ABN: 75 641 848 719 [Registered 01/01/2008]
      Email address:  julian@hillsosteopath.com
      Postal address: 1A / 10-12 Old Castle Hill Road. Castle Hill. Sydney. NSW 2154
      Telephone number:  02 9659 0515
       
      If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the OAIC (Office of the Australian Information Commissioner - https://www.oaic.gov.au). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
         
      It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hillsosteopaths@gmail.com
       
      2.  WHAT DATA DO WE COLLECT ABOUT YOU FROM OUR WEBSITE 
       
      Personal data means any information capable of identifying an individual. It does not include anonymised data.
       
      We may process certain types of personal data about you as follows:
       
      •	Identity Data may include your first name, maiden name, last name.
      •	Contact Data may include your email address and telephone numbers.
      •	Technical Data may include your browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
      •	Usage Data may include information about how you use our website, products and services.
      •	Marketing and Communications Data may include your preferences in receiving marketing communications from us and and your communication preferences.
      We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
      Sensitive Data
       
      We do not specifically request or collect any Sensitive Data about you from the website. 
      Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. 
      
      Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
       
      3.  HOW WE COLLECT YOUR PERSONAL DATA 
       
      We collect data about you through a variety of different methods including:
       
      •	Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
      •	order our products or services;
      •	request resources or marketing be sent to you;
      •	enter a competition, prize draw, promotion or survey; or
      •	give us feedback.
      •	Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy section at the footer of this policy for further details.
      •	Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below: 
      •	analytics providers such as Google (based outside the EU)
      •	Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as HICAPS other Private Health Funds outside the EU.
      
      4.  HOW WE USE YOUR PERSONAL DATA  
       
      We will only use your personal data when legally permitted. The most common uses of your personal data are:
       
      •	Where we need to perform the contract between us.
      •	Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
      •	Where we need to comply with a legal or regulatory obligation.
       
      Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at hillsosteopaths@gmail.com 
       
      
      Purposes for processing your personal data  
       
      Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
       
      We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at hillsosteopaths@gmail.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
       
      Purpose/Activity
      Type of data
      Lawful basis for processing 
      
      To register you as a new customer
      (a) Identity
      (b) Contact
      Performance of a contract with you
      
      To process and deliver your order including:
      (a) Manage payments, fees and charges
      (b) Collect and recover money owed to us
      (a) Identity
      (b) Contact
      (c) Financial
      (d) Transaction
      (e) Marketing and Communications
      (a) Performance of a contract with you
      (b) Necessary for our legitimate interests to recover debts owed to us
      
      To manage our relationship with you which will include:
      (a) Notifying you about changes to our terms or privacy policy
      (b) Asking you to leave a review or take a survey
      (a) Identity
      (b) Contact
      (c) Profile
      (d) Marketing and Communications
      (a) Performance of a contract with you
      (b) Necessary to comply with a legal obligation
      (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
      
      To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising 
      (a) Identity
      (b) Contact
      (c) Profile
      (d) Usage
      (e) Marketing and Communications
      (f) Technical
      Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
      
      To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
      (a) Technical
      (b) Usage
      Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
      
      To make suggestions and recommendations to you about goods or services that may be of interest to you
      (a) Identity
      (b) Contact
      (c) Technical
      (d) Usage
      (e) Profile
      Necessary for our legitimate interests to develop our products/services and grow our business
      
      Marketing communications 
       
      You may receive marketing communications from us if you have:
      (i)	requested information from us or purchased goods or services from us; or 
      (ii)	if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
      (iii)	in each case, you have not opted out of receiving that marketing. 
      
      We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
        
      You can ask us to stop sending you marketing messages at any time by emailing us at hillsosteopaths@gmail.com  
       
      Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase or service experience.
       
      Change of purpose  
       
      We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at hillsosteopaths@gmail.com
      
       If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
       
      We may process your personal data without your knowledge or consent where this is required or permitted by law.
       
      5.  DISCLOSURES OF YOUR PERSONAL DATA  
       
      We may have to share your personal data for the purposes set out in the table in paragraph 4 above:
       
      •	Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
      •	Regulators and other authorities and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
      •	Strikingly Inc – who host our website CMS and form data in the US
      •	S.J.Drury / Web-aviso in UK whom we contract our website maintenance and internet marketing services who has logins to all related services including sight of form submitted data.  (See section 6. International Transfers)    
      We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the both Australian and EEA data privacy and protection laws. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
       
      6.  INTERNATIONAL TRANSFERS  
      
      Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
       
      Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
       
      Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
       
      •	We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
      •	Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
      •	Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
      If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
      Please email us at hillsosteopaths@gmail.com if you want further information on the specific mechanism used by us when transferring your personal data.
       
      7.  DATA SECURITY  
       
      We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
       
      We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
       
      8.  DATA RETENTION  
        
      We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. As such we deem retention for 2 years sufficient. 
       
      To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
        
      In some circumstances you can ask us to delete your data: see below for further information.
       
      In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
       
      9.  YOUR LEGAL RIGHTS  
       
      Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
       
      •	Request access to your personal data.
      •	Request correction of your personal data.
      •	Request erasure of your personal data.
      •	Object to processing of your personal data.
      •	Request restriction of processing your personal data.
      •	Request transfer of your personal data.
      •	Right to withdraw consent.
      You can see more about these rights at: https://www.oaic.gov.au/individuals
      If you wish to exercise any of the rights set out above, please email us at hillsosteopaths@gmail.com  
      
      You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
        
      We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
        
      We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
       
       10. THIRD-PARTY LINKS  
       
      This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
       
      11. COOKIES  
       
      You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 
      
      
      •	What is a cookie?
      
      A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 
        
      Cookies are used by nearly all websites and do not harm your system. 
      
      If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
        
      
      •	How do we use cookies?
      
      We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
        
      •	Cookies are either: 
      
      -	Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
      
      -	Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
      
      •	Cookies can also be categorised as follows: 
      
      -	Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
      
      -	Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
      
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