• Osteopathy, Massage Therapy & Naturopathy

    Hills Osteopaths; the family orientated osteopathic practice in Castle Hill

  • Welcome to Hill Osteopaths

    "Our mission is to provide excellence in osteopathic care for you and your family"

    Dr. J.Howard. Principle. Registered Osteopath BSC. (Hons) Ost Med.MSc Paed Ost [UK]

    Hills Osteopaths are an Australian Osteopathic Association member. Click logo to learn more

    Hills Osteopathic Practice ...

    ... is a professionally run osteopathy and complementary treatment practice. We treat people from babies to the elderly for a wide variety of conditions in our modern, comfortable treatment rooms.


    We utilise structural and cranial osteopathy techniques to help people. Our osteopaths are trained in cranial osteopathy.

    Osteopathic care. Safe in our hands

    Our ethos

    All our practice team are committed to providing the highest standards of osteopathic care and service


    It is each of our practitioner’s intention that, through treatment, each patient will develop an understanding and awareness of their problem in order to reduce the risk of recurrence or aggravation. The aim of working with each patient is to obtain the maximum benefit out of a minimum number of treatment sessions.

  • Meet the Team

    All of our team have undergone rigorous training and maintain continued professional development

    Julian Howard. Registered Osteopath

    Dr. Julian Howard

    Principle. Registered Osteopath

    The Hills Osteopathic practice was established and is managed by Dr. Julian Howard.


    In 1993 he experienced a life changing event. His son had a difficult birth which left him vomiting and unsettled. There appeared to be nothing that could be done for him, but then at 10 days old Julian took him to the Osteopathic Centre for Children in (Farringdon, London). Julian became fascinated by osteopathy and amazed by the range of illnesses and conditions that could be treated. Julian decided that if he ever changed career this was what he would like to do. Eventually he sold his business and went back to university to study for the BSc degree in Osteopathic Medicine. Julian graduated with First Class Honours. The wheel turned full circle, as in 2007 Julian completed a two years Masters in Paediatric Osteopathy at the Osteopathic Centre for Children, and has worked alongside some of the best osteopaths in the UK.


    As a result of this, Julian has a particular interest and clinical experience in working with babies and children and pregnant and post-partum mums, as well as regular practice experience in private clinic since 2005.


    Having had a successful UK practice Julian set up the Hills Osteopathic practice in Castle Hill after moving to Sydney in late 2007.

    Click here to view Julian's qualification CV and CPD information.


    Yan-Kei Man. Registered Osteopath

    Yan-Kei Man

    Registered Osteopath

    Yan-Kei is an experienced practitioner who has been with Hills Osteopaths since 2014.


    Yan-Kei graduated from the European School of Osteopathy (Maidstone, UK) and obtained an Integrated Masters Degree in Osteopathy. Through this, she acquired different skill sets that provide her with osteopathic approaches to treating the musculoskeletal system in people of all ages.


    Yan-Kei observed clinics of experienced osteopaths and attended post-graduate courses.at the Osteopathic Centre for Children (London), This has made her aware of how osteopathy and alternative medicine can treat other systems in the body, including the musculoskeletal system.


    Yan-Kei's experience in working with children since 2007 in Hong Kong and India as a teacher and teaching assistant helped develop her keen interest in children’s health. Yan-Kei has followed up on this interest by completing a variety of courses and now enjoys treating babies and children when appropriate.

    Janelle Camuglia. Naturopath & Massage Therapist

    Janelle Camuglia

    Naturopath & Massage Therapist

    Janelle Camuglia is our longest practicing therapist. She graduated from Nature Care College as a remedial massage therapist in 1995, and as a Naturopath in 2002.


    As a massage therapist she works slowly and deeply to melt chronic muscular tension. She creates a safe, nurturing and respectful space which facilitates expressing and releasing the emotional tensions that are often at the source of physical tension.


    Janelle has been working as a naturopath since 2004. She offers a variety of testing services to assess overall health status and tailors herbal, nutritional and lifestyle programs to suit her clients individual needs. She regularly provides support in disorders such as fatigue, digestive complaints, mood disorders and depression, allergies, auto-immune conditions and pre-menstrual tension.


    Janelle uses a holistic approach to move her clients towards a vibrant state of physical, emotional and spiritual wellbeing and enjoyment of life.

  • About Osteopathy

    What is osteopathy

    What is osteopathy ?

    Osteopathy is a healthcare system developed in the late 1800’s by Dr Andrew Taylor Still who was disillusioned with the conventional medicine of his day. Osteopathy uses many of the diagnostic procedures involved in conventional medical assessment and diagnosis as well as assessing patients bio-mechanically, functionally and posturally.


    Osteopathy is both a manual therapy, which uses an established, recognised system of diagnosis and treatment with its main emphasis on the structural integrity of the body. Plus an holistic therapy which means that is considers the body as a whole being. It is distinctive in the fact that it recognises much of the pain and disability we suffer stems from abnormalities in the function of the body structure as well as damage caused to it by disease processes.


    Cranial osteopathy at Hills Osteopaths

    What is cranial osteopathy ?

    Cranial osteopathy is one of the tools of the osteopath.


    Cranial osteopathy is an osteopathic treatment based on anatomy and physiology.


    Cranial osteopaths are trained to feel a very subtle, rhythmical shape change that is present in all body tissues. This is called “Involuntary Motion” or the “Cranial Rhythm”.

    How can osteopathy help

    How can osteopathy help ?

    Treatment is aimed at improving mobility and/or reducing inflammation and pain by using gentle manual osteopathic techniques on joints, muscles and ligaments.


    Osteopathy is suitable for work related low back or neck pain or sporting injury and it can help with acute conditions, such as sudden sharp back pain, or chronic conditions. It may also be beneficial for painful ankles, knees, shoulders and elbows. There are other conditions which may benefit; Osteopathy may be able to provide relief for the muscular tension symptoms associated with asthma. An osteopath may assess the role of an individuals’ diet in their health, or use visceral or cranial osteopathy. As the underlying causes of pain are addressed further improvements may be obtained with postural advice and with an exercise program if required. Age is no barrier to osteopathic treatment as each patient is assessed individually. Osteopathic treatment may reduce pain and increase mobility.

    About osteopathy and pregnancy

    Osteopathy for pregnant mums

    Treatment during pregnancy may help with the discomfort resulting from the strain on the musculo-skeletal system resulting from pregnancy, including back pain. It’s great for new mums too, who may find their pelvis or low back is uncomfortable after giving birth.

    Some babies will benefit from a check-up after birth to ensure that their musculo-skeletal system is healthy.


    You will always be treated confidentially - and no symptom is too small, too big or too embarrassing to an osteopath!

    Osteopathy for babies at Hills osteopaths

    Osteopathy for babies

    When birth is complicated by being unduly slow or fast, or when intervention such as forceps or ventouse or C-section is used, there may be musculo-skeletal effects such as an infant’s neck muscles may be strained.


    Treatment from an osteopath my help to improve the musculo-skeletal effects of birth strain on a baby.


    Please review Julian’s Continual Professional Development for up-to-date details and record of his ongoing training.

    Pediatric osteopathy at Hills Osteopaths

    Osteopathy for children

    As children grow older, growth stresses, strains resulting from difficult births, minor trauma (such as falling off a bed or a swing) or sporting injuries may become apparent.


    Children may benefit from an assessment of their musculo-skeletal system by an osteopath.



    You will be asked questions about the reason you have come, for instance how long you have been feeling as you do, how or why things changed, what other effects your complaint is having, as well as questions about your past injuries


    A medical history will be taken, followed by a physical, structural and if necessary neurological examination, for which you may be required to change down to underwear or shorts. If you are not comfortable doing this please let us know.

    What to expect on your visit

    We will also do any tests (i.e. reflexes, mobility) necessary to support a diagnosis. After the examination, and if appropriate, you will receive treatment that will vary according to the cause of your problem and how the treatment affects you individually.


    If treatment is with cranial osteopathy it may appear as though the osteopath is doing nothing more than placing their hands on you or the patient. Sometimes adults report that they feel things happening in their body away from the site of contact with the treatment and sometimes they feel nothing at all.


    Please feel free to ask questions about any aspect of your consultation or treatment at any time.

  • Osteopathic Practitioner Training & Regulation


    Osteopaths are skilled practitioners.


    When studying in the UK Julian undertook a 4 year degree program which was underpinned by clinical training. Such training has a substantial overlap with traditional medical training, covering anatomy, physiology, pathology, neurology, bio-mechanics and clinical methods. Training also included time spent in the dissection rooms of University College Hospital London. With such experience osteopaths are able to identify conditions where osteopathy treatment is not appropriate and refer patients to a GP for further investigation.


    Dr. Julian Howard is qualified as an osteopathic practitioner.


    He is registered with, and regulated by, the NSW Osteopaths Registration Board, under the umbrella Australian Osteopathic Association; the state and territory board promotes and develops the profession of Osteopathy. Only practitioners meeting their requisite high standards of safety and competency are eligible to join this register. Proof of good health, good character and professional indemnity insurance cover is also a requirement.


    Statutory regulation ensures that patients visiting an osteopath have the same safeguards as any patient visiting a doctor or dentist. All registered osteopaths must follow high standards of professional conduct and behaviour. They must also commit to undertaking continuing professional development (CPD).

    Please see Julian’s CPD page for evidence of this.

  • Get in touch

    Contact Hills Osteopaths for a qualified consultation today.


  • Other Treatment at Hills Osteopaths

    Remedial massage at Hills Osteopaths.

    Remedial Massage

    Remedial massage is focused upon both consultation and treatment.

    A thorough understanding of anatomy and physiology means that the source of pain can be pin pointed and then treated appropriately. In the sports world it is used proactively to prevent injury.


    Key benefits of remedial massage include: the stimulation to the blood supply allowing toxins in the muscles to be removed; the calming of the peripheral nervous system to ease pain and discomfort; and the toning and relaxing of muscles to improve joint mobility. An improvement to the health of the cells, the repairing of tissues, and the easing of stiffness and tension can also be experienced through therapeutic relaxation.


    Sports and remedial massage therapy combines general and deep tissue manipulation with various forms of stretching techniques to improve muscle health and performance. The treatment is direct and results are experienced quite quickly. It is a very safe, non invasive therapy. Also beneficial for post operative trauma, arthritis, constipation and lymphatic conditions, Fibrositis, Spondylitis, Arthritis, frozen shoulder, muscular cramps, Whiplash, muscular atrophy, sports and dancing injuries.


    Sessions usually take 30 minutes to an hour, depending on the whether the practitioner will just address a specific area or give a whole body massage. As oil is used, it is necessary for the patient to change to their underwear for the treatment.

    Pregnancy massage at Hills Ostepaths

    Pregnancy Massage

    Pregnancy massage is an integrated therapeutic bodywork that focuses on the special needs of the mother to be as her body goes through the dramatic changes of the childbearing experience. During pregnancy, labour and post partum, specific techniques can reduce discomforts and enhance the physiological and emotional well being of both mother and baby. Studies have demonstrated that massage reduces stress hormones in the body. A pregnant woman’s body is challenged changed and stressed in many different ways. Massage gives special attention to the mother to be, which in turn nurtures the new life that grows within her.


    As the pregnant body transforms, you must adjust to the increasing weight, shifting posture, and fluctuating hormone levels. Massage enhances pregnant, labouring and postpartum women’s comfort, health and enjoyment of their pregnancies.Massage is also a benefit in the fourth trimester, in the months after the birth, as the woman’s body returns to normal.


    Go ahead, treat yourself!

      Naturopathy at Hills Osteopaths


      Janelle Camuglia is our longest practicing therapist. She graduated from Nature Care College as a remedial massage therapist in 1995,and as a Naturopath in 2002. She offers a variety of testing services to assess overall health status and tailors herbal, nutritional and lifestyle programs to suit her clients individual needs. She regularly provides support in disorders such as fatigue, digestive complaints, mood disorders and depression, allergies, auto-immune conditions and pre-menstrual tension.


      Janelle uses a holistic approach to move her clients towards a vibrant state of physical, emotional and spiritual wellbeing and enjoyment of life.


      At Hills Osteopaths we provide a variety of specialist on-site and specialist processing testing services. A base listing of our naturopathic fees are:


      • Initial Appointment (90 mins) $280-00

      Includes the use of various screening tools to assess how your signs and symptoms relate to your health status


      • Report of Findings Appointment (60 mins) $110-00

      You will receive an individualised report of findings which gives a clear overview of the results of your screenings and the importance of these to your health. You will also be provided with a comprehensive health restoration proposal to help you achieve your health goals.


      • Follow up Appointment (30 mins) $70-00

      Includes Body Composition Analysis


      • Child Appointment (30 mins) $65-00

      For children and young adults 0-19 years. Does not include Body Composition Analysis


      Do please contact us today for more details about our naturopathy services.


    • Contact Us

      Whether seeking to make an appointment, or speak with us regarding the suitability of osteopathy, or any other treatment we provide, for any health concern or condition you may have - find below our details, plus a secure email contact form that will be dealt with quickly and in the strictest confidence.


      Address: Hills Osteopaths Practice. 1A / 10-12 Old Castle Hill Road. Castle Hill. Sydney. NSW 2154 [See map below]


      Email : osteojulian@gmail.com


      Telephone : (02)9659 0515


    • Practice Details & Fees

      Hills Osteopaths Practice

      1A / 10-12 Old Castle Hill Road. Castle Hill. Sydney. NSW 2154

      Telephone : (02)9659 0515

      Practice Hours



      Monday: 9:00am - 7:00pm
      Tuesday: 9:00am - 7:00pm
      Wednesday: 9:00am - 6:30pm
      Thursday: 8:30am - 7:00pm
      Friday: 8:00am - 7:00pm
      Saturday: 8:30am - 4:00pm


      Pregnancy & Remedial Massage


      Tuesday: 9:30am - 2:30pm
      Wednesday: 9:30am - 2:30pm
      Thursday: 9:30am - 8:00pm
      Saturday: 9:30am - 2:30pm



      Consultation & Treatment Fees

      Osteopathy Adults

      Consultation $110
      Between 45 minutes and 1 hour

      Follow up treatments $100
      Up to 30 minutes


      Osteopathy Children (0-16)
      Consultation $100
      Between 45 minutes and 1 hour

      Follow up treatments $85
      Up to 30 minutes


      Massage Therapy
      30 minutes $70
      1 hour $100

      2 hour $200

      Pregnancy massage (90 mins) $125

      1.5 hour aromatherapy massage $150


      Payment to Hills Osteopaths can be by cash, cheque, and all major credit cards. We are also covered by most Private Health Funds.




      If using your Private Health Fund...... bring your health fund card and through our HICAPS machine you can claim on the spot, you just pay the difference between your claim allowance and the consultation fee. There are no forms, its quick and easy!


      We are grateful if invoices are settled
      on the day of treatment.

    • Find Us

      Proceed along Old Northern Road from either direction.

      When you reach the traffic lights at McMullen Avenue, turn into McMullen Avenue as if going into Castle Towers.

      Proceed down the incline in the left hand lane.

      Immediately before the traffic lights on Old Castle Hill Road turn left into a small parking area. This is free.

      Walk back up the incline and through the gate into Hills Osteopaths.

    • Osteopathy Resources

      At Hills Osteopaths, we believe that being properly informed and able to make good, solid decisions are key to both our success and yours. Below we have compiled a salient guidance documents, also some papers written by Julian Howard. We hope that these will assist you with additional information to help make the best decisions possible. We always strive for the best.


      Click the blue resource title to access the respective document or website.

      Depending on the device you are viewing this website Links open in a new window or page.

      Osteopathy Guides

      The following are guidance documents as made available by The General Osteopathic Council (GOsC) in the UK.


      Australian Osteopathic Association

      Osteopathy Australia (formerly AOA) is the peak body representing the interests of osteopaths, osteopathy as a profession and consumer's right to access osteopathic services.


      Osteopathy Council of New South Wales

      The Osteopathy Council of New South Wales is a statutory body that was established in July 2010 under the Health Practitioner Regulation National Law (NSW). The Council manages notifications and complaints about the conduct, performance or health of osteopathy practitioners and students.


      Osteopathy Board of Australia

      Supported by the Australian Health Practitioner Regualation Agency who are responsible for the implementation of the National Registration and Accreditation Scheme across Australia.


      Foundation for Paediatric Osteopathy

      The Foundation for Paediatric Osteopathy in London UK is a registered charity which is committed to providing osteopathic care for children regardless of their family’s ability to pay. The Osteopathic Centre for Children is the clinical arm of the Foundation.


      Sutherland Cranial Teaching Foundation for Australia and New Zealand

      The Sutherland Cranial Teaching Foundation of Australia and New Zealand (SCTFANZ) are the leading providers of cranial osteopathy education courses in Australia and New Zealand.

    Hills Osteopaths – Website Terms & Conditions
    By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Hills Osteopaths relationship with you in relation to this website.
    The term 'Hills Osteopaths' or 'us' or 'we' refers to Julian Howard the owner of the website. 
    The term 'you' refers to the user or viewer of our website.
    The use of this website is subject to the following terms of use:
    The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    Hills Osteopaths do monitor the quality of the information available on this website and updates the information regularly. However, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 
    You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    All trademarks reproduced in this website which are not the property of, or licensed to the operator, are acknowledged on the website.
    Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia
    Hills Osteopaths Website Privacy Notice
    This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.hillsosteopath.com including any information you may provide through our site when you purchase a product or service, sign up to a newsletter or take part in a prize draw or competition.
    By providing us with your data, you warrant to us that you are over 13 years of age. 
    Julian Howard [Individual/Sole Trader] Trading as Hills Osteopaths is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
    Contact Details
    Our full details are: 
    Legal entity: Julian Howard [Individual/Sole Trader] Trading as Hills Osteopaths 
    ABN: 75 641 848 719 [Registered 01/01/2008]
    Email address:  julian@hillsosteopath.com
    Postal address: 1A / 10-12 Old Castle Hill Road. Castle Hill. Sydney. NSW 2154
    Telephone number:  02 9659 0515
    If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the OAIC (Office of the Australian Information Commissioner - https://www.oaic.gov.au). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
    It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hillsosteopaths@gmail.com
    Personal data means any information capable of identifying an individual. It does not include anonymised data.
    We may process certain types of personal data about you as follows:
    •	Identity Data may include your first name, maiden name, last name.
    •	Contact Data may include your email address and telephone numbers.
    •	Technical Data may include your browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
    •	Usage Data may include information about how you use our website, products and services.
    •	Marketing and Communications Data may include your preferences in receiving marketing communications from us and and your communication preferences.
    We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
    Sensitive Data
    We do not specifically request or collect any Sensitive Data about you from the website. 
    Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. 
    Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
    We collect data about you through a variety of different methods including:
    •	Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
    •	order our products or services;
    •	request resources or marketing be sent to you;
    •	enter a competition, prize draw, promotion or survey; or
    •	give us feedback.
    •	Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy section at the footer of this policy for further details.
    •	Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below: 
    •	analytics providers such as Google (based outside the EU)
    •	Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as HICAPS other Private Health Funds outside the EU.
    We will only use your personal data when legally permitted. The most common uses of your personal data are:
    •	Where we need to perform the contract between us.
    •	Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
    •	Where we need to comply with a legal or regulatory obligation.
    Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at hillsosteopaths@gmail.com 
    Purposes for processing your personal data  
    Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
    We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at hillsosteopaths@gmail.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
    Type of data
    Lawful basis for processing 
    To register you as a new customer
    (a) Identity
    (b) Contact
    Performance of a contract with you
    To process and deliver your order including:
    (a) Manage payments, fees and charges
    (b) Collect and recover money owed to us
    (a) Identity
    (b) Contact
    (c) Financial
    (d) Transaction
    (e) Marketing and Communications
    (a) Performance of a contract with you
    (b) Necessary for our legitimate interests to recover debts owed to us
    To manage our relationship with you which will include:
    (a) Notifying you about changes to our terms or privacy policy
    (b) Asking you to leave a review or take a survey
    (a) Identity
    (b) Contact
    (c) Profile
    (d) Marketing and Communications
    (a) Performance of a contract with you
    (b) Necessary to comply with a legal obligation
    (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
    To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising 
    (a) Identity
    (b) Contact
    (c) Profile
    (d) Usage
    (e) Marketing and Communications
    (f) Technical
    Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
    (a) Technical
    (b) Usage
    Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
    To make suggestions and recommendations to you about goods or services that may be of interest to you
    (a) Identity
    (b) Contact
    (c) Technical
    (d) Usage
    (e) Profile
    Necessary for our legitimate interests to develop our products/services and grow our business
    Marketing communications 
    You may receive marketing communications from us if you have:
    (i)	requested information from us or purchased goods or services from us; or 
    (ii)	if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
    (iii)	in each case, you have not opted out of receiving that marketing. 
    We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
    You can ask us to stop sending you marketing messages at any time by emailing us at hillsosteopaths@gmail.com  
    Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase or service experience.
    Change of purpose  
    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at hillsosteopaths@gmail.com
     If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
    We may process your personal data without your knowledge or consent where this is required or permitted by law.
    We may have to share your personal data for the purposes set out in the table in paragraph 4 above:
    •	Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
    •	Regulators and other authorities and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
    •	Strikingly Inc – who host our website CMS and form data in the US
    •	S.J.Drury / Web-aviso in UK whom we contract our website maintenance and internet marketing services who has logins to all related services including sight of form submitted data.  (See section 6. International Transfers)    
    We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the both Australian and EEA data privacy and protection laws. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
    Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
    Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
    Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
    •	We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
    •	Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
    •	Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
    If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
    Please email us at hillsosteopaths@gmail.com if you want further information on the specific mechanism used by us when transferring your personal data.
    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. As such we deem retention for 2 years sufficient. 
    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
    In some circumstances you can ask us to delete your data: see below for further information.
    In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
    Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
    •	Request access to your personal data.
    •	Request correction of your personal data.
    •	Request erasure of your personal data.
    •	Object to processing of your personal data.
    •	Request restriction of processing your personal data.
    •	Request transfer of your personal data.
    •	Right to withdraw consent.
    You can see more about these rights at: https://www.oaic.gov.au/individuals
    If you wish to exercise any of the rights set out above, please email us at hillsosteopaths@gmail.com  
    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
    11. COOKIES  
    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 
    •	What is a cookie?
    A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 
    Cookies are used by nearly all websites and do not harm your system. 
    If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
    •	How do we use cookies?
    We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
    •	Cookies are either: 
    -	Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
    -	Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
    •	Cookies can also be categorised as follows: 
    -	Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
    -	Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
    -	Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.